When looking at digital patient navigation/patient education network, you need to find one that provides you with the flexibility to customized information. You want to make sure your health system’s core services, locations, and community events can be spotlighted in a professional and timely manner. You also want to be able to intertwine your ancillary programs into the content to let the patient know that they are surrounded (in a good way) with everything they need to manage their health.
The five main areas every digital patient education loop should cover are:
- Community and Individual Patient Care Programs. Include information on Grand Openings, Clinics, Classes, Portal Information, Patient Navigator/Case Manager Contact Information, Community Outreach Events, Cause Events and other Corporate Sponsorships. This information immediately ties you to your community and helps put a face on the health system.
- Ancillary Service Providers. Introduce patients to the specialists they may see as part of their treatment plan of action: Radiology, Therapists, Nutritionists, Labs, Health/Fitness Centers, Tandem Specialists (i.e. Pulmonologist in Cardiology office), DME and other Equipment Suppliers. This information keeps patients in network which makes it easier to keep electronic patient records accurate, increase the likelihood of medication management and gain more positive outcomes. Remember you need to keep the patient in network by informing them of their options.
- Individual Office and Staff Specialties. Inform patients about their physician’s specialty and office staff: Physician Profiles, Staff Profiles, Office Hours, Emergency Contact Info, Insurances Accepted, Office Sub-specialties, Community Involvement of Staff, Open Houses and Other Patient Engagement Events. Most patients do not know the full services that are provided in their office. One provider quizzed his patients and found they could only name 5 of the 75 services his office offered. Close the gap and increase per patient revenue.
- Key Initiatives on Preventative Health. Explain your health system’s initiatives and their patient benefits: Patient Safety, Fall Prevention, Disease Management- Diabetes, Smoking Cessation, COPD, Home Based Services, Reduction of Readmissions- at home monitoring, Medication Adherence and Compliance. And tell the patient why your health system cares- to help them manage their health better and with better results.
- General Health and Wellness Information. Augment your information with content library from respected sources like the AHRQ, AMA, ADA, CDC, and more: Diet, Exercise, Nutrition, Smoking Cessation, COPD, Diabetes Management and Prevention, Cold, Cough, Flu Prevention, Cancer Screening Guidelines, Alzheimer’s, Dementia, Parkinson’s, and Monthly Topical Subjects that Follow National Campaigns like Breast Cancer/Prostate Cancer Awareness.
Digital Patient Education systems are the perfect forum for you to connect to your community, keep patients in network, provide sound advice and spotlight the people and services that make you successful. Engaging your current patients to use more of your health system will raise revenue and improve outcomes.
To learn more, please contact Jim Cucinotta at 856-520-8655 or at firstname.lastname@example.org.