Luckily, technology, with help from a company like Halo Health, can start the process before the patient even sees you. Start engaging the patient from the moment they call your office. Direct them to a website that is both informative and friendly. Have easy to understand copy, intuitive layouts, and most importantly, all of the information they need to schedule an appointment and the paperwork needed. Make the paperwork easy to upload so the patient does not need to bring a hard copy. It helps your staff create the patient profile and helps you prepare for the visit.
Once the appointment is scheduled, send a little welcome video via email. Talk about why they made a good choice in choosing your practice and how your team and you personally are going to help them. This short video will immediately help you bond with the patient.
Once the patient arrives, continue the personalized feel by broadcasting patient education in the waiting room that focuses on your practice, its staff, specialties, treatment beliefs, and the ancillary service providers you recommend. This information ensures that the patient will be educated about your practice and reinforces that they made the right decision.
This next step takes some coordination, but try to theme your rooms. If you see all geriatrics in a couple of offices, use your digital patient education system to introduce senior focused illnesses and treatment plans in those offices. The information will be well received and may spur conversations that the patient may have forgotten to mention.
Once the patient leaves, send a series of emails that empower them to manage their health using videos on diet, nutrition, exercise, smoking cessation, etc. Couple these videos with some personal messages and you are now arming your patient to live better.
The key to this type of patient engagement is that you choose a partner that understands your business needs and gives you the tools to implement this program very easily. This is where Halo Health stands out. We can help you keep your patients satisfied and healthy using very simple techniques that your staff can implement without added work.