When CAHPS and other survey tools are provided to patients, they ask patients about the aspects of their experiences that are important to them. In other words, they ask patients to tell us what that individual patient cares about when related to their medical experience. Many of the questions focus on the communications and interactions … Continue reading Changing the Perceived Culture of Indifference in Care
Ask any patient what the most boring part of their health visit and they’ll tell you the time they spend in the exam room by themselves. They are in various stages of undress and typically cannot use their cellphones due to interference from equipment. They basically stare at the decades old poster of a skeleton … Continue reading Four Ways to Make Exam Rooms Fun!
As I sat through another conference that discussed how health care needs to get patients more engaged and focused on their health, I started to daydream to the late nineties. You remember the good old days when our president was being derailed for not being our moral compass and objectifying women. I recalled sitting in … Continue reading Health Systems Need a Lesson on Integrated Marketing
We were visiting a client today whose health system is amid an Epic integration. They explained how the doctor is tasked with data entry during an exam. They also explained how the forces efficiency by measuring the time an appointment takes. Our client said they were glad patients had a chance to learn about their … Continue reading Now, More than Ever, We Need Patient Education
Most businesses want to increase business but fail to follow up with their clients. When you buy something at the store that you love, or have a really great meal out do you tell people? Of course you do! Well that is called the referral process. The best thing that your current clients can do … Continue reading Are you doing all you can to increase revenue and improve your referral base?
You hear that phrase more and more every day. Over one billion YouTube videos are watched every day. Millions of people are Facebooking, Instagramming, Snapchatting, Tweeting and more. Every second of every day people are craving more and more content. Except when you go to see your physician. Here they rely on canned content like … Continue reading If Content is King, Why are So Many Health Systems Resisting Digital Patient Education?
Getting healthcare professionals to agree on how important educating patients is easy. No rational person would say that a less educated patient is better off. However, gaining agreement on how to educate patients is nearly impossible. Good thing Halo Health has some many different options to satisfy everyone’s vision of patient education. Our digital patient … Continue reading Getting Health Pros to Agree on How to Education Their Patients
Everyone who knows me, knows one thing about me- that I love standing in front of a group to tell them how smart I am. That’s why I jumped at the chance to become an adjunct instructor at the Temple University Fox School of Business. For the next 6 weeks, I get to form … Continue reading 4 Ways to Lead the Younger Generation
Everyone is using fancy buzzwords like Patient Engagement, Patient Satisfaction, Patient Education, Population Management, etc. to describe the simple title above. At the end of the day, in order for a patient to follow directions on living a healthier life or by following a treatment plan, they need to understand what is in it for … Continue reading Getting Patients to Understand Why
A WebMD survey finds that patients are more engaged when they share their own health with their doctors.